At Procelevate Academy, we are committed to delivering high-quality learning experiences. We understand that circumstances may arise where a refund is necessary, and we have outlined our policy below to ensure transparency and fairness.
For Online Courses (Self-Paced / Live Instructor-Led)
- Full Refund: If requested within 48 hours of purchase and before accessing more than 10% of the course content or participating in any live session.
- Partial Refund: If requested within 7 days of course start, and learner has accessed less than 30% of the content. A processing fee of ₹500 (or equivalent) will be deducted.
- No Refund: After 7 days of course access, or if more than 30% of the content has been consumed or attended.
For Corporate or Institutional Trainings
- Custom engagements, once confirmed via email or agreement, are non-refundable. However, dates can be rescheduled at mutual convenience if informed 7+ days in advance.
For Workshop / Webinar Registrations
- 100% refund is applicable if cancellation is requested at least 72 hours before the event.
- No refunds will be issued for no-shows or last-minute cancellations.
How to Request a Refund?
To request a refund, please email us at academy@procelevateconsulting.com with:
- Full Name
- Course/Workshop Name
- Payment ID or Transaction Reference
- Reason for refund request
All refund requests will be processed within 7–10 working days.
Non-Refundable Situations
- Downloaded course material or completed assessments
- Course purchased under special promotional pricing or discounted bundles
- Certification already issued
We strive to ensure your learning journey is valuable and impactful. If you’re facing any challenges, feel free to contact our support team — we’re here to help.